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Maintenance IMS
Maintenance Information Management System
Nerve MMS (Maintenance Management System) facilitates every facet of the day-to-day operations of a maintenance department.
Because information like maintenance requests, resource schedules, job cards, customer feedback, equipment records and personnel records are all available in a single system management functions like data analysis and trending can be done automatically. With real-time reports available within seconds at any time of day managers will spend more time managing and less time collating data.
Nerve MMS's primary objectives are:
- Increased customer service levels
- Increased job quality
- Increased productivity
- More accurate job costing
These objectives are achieved by providing:
- Structured work procedures
- Automated resource scheduling
- Automated work allocation
- Productivity measurements
- Customer complaints and feedback
- Integration of existing systems
- Real-time management information
More specifically Nerve MMS's functional features include:
- Maintenance request logging
- Maintenance request processing
- Task assignments
- Task "pushing" to ensure that jobs are completed within allotted time frames.
- Customer feedback via a call centre, email or web site
Some of Nerve MMS's technical features include:
- Usability - Windows and web based front-ends
- Stability - Unix/Linux back-end
- Multi User - User accounts with configurable access rights
- Multi Department - User accounts can be defined at department or workgroup level
- Multi Site - Multiple local and remote sites can function as one
- Data Integrity - Relational database, RAID server with automated backups
- Data Security - All communications use the latest encryption technologies
- Multi-Tier - Windows/Web front-end, Application Server, Relational Database
- Low Bandwidth - Compression and caching technologies drastically reduce network traffic
- Easy Deployment - "Online Install" and "Live Update"
- Redundancy - RAID server, "self healing" TCP/IP connections
For more information on Nerve MMS, questions on its suitability for your particular situation or customisation and consultation services please contact us.
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